Covid-Secure measures at
Waterside Bar + Kitchen

Tier 3 Update: One household or social bubble please, you need to order food with your drinks
Please respect social distancing and track and trace is a legal requirement
masks must be worn as you move around the venue

Below are some of the measures that we have introduced to ensure that
our colleagues, customers and visitors to the venue can enjoy their time
with us safe in the knowledge that we’re doing our upmost to uphold
health & safety regulations.

A full company policy on pandemics, and risk assessment/policy on
COVID-19 both in general and specific to the site has been undertaken.

Staff Measures

All staff returning to work have completed a ‘return to work
questionnaire’ to bring us up to date on their wellbeing and experience
of lock-down thus far. They have also read the company policies and risk
assessment as well as being offered the chance to suggest measures they
would like to see implemented.

Each member of staff has their own diary in our back of house. Their
temperature will be checked on arrival to the venue each day via
contactless thermometer and recorded in their diary file. If the member
of staff’s temperature is recorded as 37.8c or higher, they will be sent
home immediately to follow NHS guidelines regarding self-isolation and
booking a test.

All staff will be provided with adequate PPE. Your server will be
wearing a mask at all times whilst customer facing.

Staff both front and back of house will be using an anti-viral
disinfectant on all stainless steel/hard surfaces/door handles/knobs and
toilet/public areas as part of a robust cleaning schedule throughout
each day.

Staff both front and back of house will have ready access to hand
sanitiser pump action bottles to fight the spread of any germs.

Staff will be working in “bubble rotas” where possible, this will mean
they are working in the same team, where possible, to minimise the
potential threat of an outbreak.

On Arrival

Entry to the venue will remain via the front doors to avoid congestion
at the door, exit will be via the side door. For those with mobility
issues unable to navigate the step, the host will provide safe exit via
the front entrance.

You will be asked to respect social distancing whilst queuing outside
the venue.

On entry there will be a hand sanitiser by the front door. You will be
asked to sanitise your hands on arrival.

Another hand sanitiser dispenser will be positioned near the toilets for
customers and colleagues as well as pump dispensers on the bar for team

Pre-booking is strongly advised to guarantee entry. You will be able to
do this via an online table reservation platform which will be launched
soon. In the meantime you can reserve a table on our website

Or via the book now button on our Facebook page

Your host will have an iPad and ask you for use in the event of needing
to perform a “track and trace” – this MAY not be necessary if you have
already entered these details when booking your table by our online
booking service Res-diary.

On arrival you will be shown to your table and advised to visit our
online ordering site where you can order your food/drinks directly to
your table with secure payment. It is all nice and easy but staff will
gladly talk you through this process. Within the next month we will be
replacing this with our brand new Great Northern Group Mobile phone app
– GNG Club, which will offer a user friendly experience for ordering
food/drink to the table with secure payment whilst rewarding customers
with points redeemable off future purchases as well as stamps/vouchers
for continued loyalty (3% back on your purchases

We will still be offering table service “the old fashioned way” for
those who have run out of battery or perhaps don’t own a device or maybe
have left it at home etc. But fundamentally the online ordering has been
introduced to both enhance our service, reduce wait times, and on
Government advice “reduce the need for too much interaction between
staff/customers for those dining/drinking indoors”

Social Distancing

All seating will be separated at 1M+ distance.

Posters will be displayed reminding everyone to adhere to safe social
distancing and good hand hygiene.

The host at the door will monitor the outside queue and remind all to
adhere to the guidelines.

Table Service

We will be offering full table service at all times for the time being,
as per government advice, there will be no ordering at the bar – this is
why we strongly recommend using the online ordering tool followed by the
mobile app once it is launched, to ensure quick, easy and secure payment
and distribution of food/drink.

All cutlery has been removed from the tables and will be placed as and
when is required by a member of staff wearing a mask

Single use menus will be in operation.

There will no longer be sauces, salt, pepper or vinegar on the tables,
these will be offered by single use sachet or poured in a ramekin as
required and delivered to the table by a member of staff wearing a mask

For all current advice on COVID-19 please visit the NHS or Government